Shipping & Return Policies
Standard and free shipping typically takes between 5 to 12 business days for delivery. If faster delivery is required, expedited shipping options are available at an additional cost, which will be shown during checkout.
Return Policy
You may return any item purchased from ForaCare Technology Canada, Inc. within 30 days of delivery under the following conditions:
The item must be in new condition, with its original packaging and all accessories intact. It must not have been used, and if it includes test strips, the boxes must remain unopened.
Returns are also accepted in the following cases:
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The item was received damaged or defective
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The wrong item was shipped
All returns must be authorized by ForaCare Canada in advance. To initiate a return, please contact our Customer Service team at (604) 358-4040 to discuss your request and receive return instructions.
Once the returned item is received and approved, we will issue a refund or exchange based on your preference. If the return is due to our error, we will also cover the cost of return shipping.
Please note:
We do not accept returns for items that have been opened, or for returns requested more than 30 days after delivery.
Due to Health Canada regulations, we are unable to accept returns of blood glucose monitors or their accessories (including test strips and lancets), unless the item was shipped in error.
If you believe there has been a shipping error, please contact us at 604-358-4040. Our Customer Service team will provide a return label and ensure the correct items are shipped to you promptly.
All returned products must be placed in their original packaging and then packed inside an outer shipping container, unless otherwise specified in the return authorization.
If you have any concerns related to your product — including warranty issues, product defects, or general inquiries — please contact us directly as soon as possible. Our Customer Service team is available at 604-358-4040 to assist you with troubleshooting and resolution.